Terms & Conditions

"You" are the customer; "Tour" is the tour you have selected from our website or brochure; "We" and "Us" are Motorbike Tours Ltd trading as Moto Travel Dude or Travel Dude.

By booking a tour with Motorbike Tours Ltd you accept and agree to the terms and conditions herewith. On completion of paying your deposit, you agree to these terms and conditions.

1) Deposit and Payment

For most of our trips a £500 deposit or Full Payment will secure a place on a trip. For some shorter trips the deposit maybe less or Full Payment. We will issue you with a booking confirmation within 7 days. We will send you an invoice for the outstanding balance. To retain your space on the tour this invoice needs to be paid in full no later than ten weeks prior to departure or as specified on the tour details page.

If you are making a booking for a departure which is less than ten weeks away, we will require Full Payment at the time of booking. See specific tour details.

We will accept payments direct to our Bank Account. We will also accept payments via an instalment plan. If you wish to pay using these methods then please contact us directly.

When you have paid the full balance of the the tour we will issue a receipt via e-mail.

A minimum of 14 days before departure we will issue a travel pack which will include the following details:-

Details of all euro tunnel/ferry crossings (including booking references).
Details of all hotels.
Document requirements (Travel Insurance, driving license, passport and visa requirements).
Kit guide.
Emergency telephone numbers.
Travel Itinerary including Sat Nav files where appropriate.
A Whatapp group with all tour attendees and guide on it.

2) Paying by Credit or Debit Card

We do accept Credit and Debit Card payments. All deposits can be paid on-line, we can also take card payments over the telephone. Deposit payments paid by card are not subject to any surcharge.

Balance payments should be made by bank transfer or card.

3) Group Bookings and Reservations

We are happy to receive group bookings. A group booking is defined as a booking of 3 or more people. Reservations are made by the Group Lead Name (Group Leader) on behalf of all Group Guests, and all terms and conditions are accepted on behalf of the group guests by the Group Leader. All customers participating on a tour within any single booking reference will not be treated independently. The Group Leader remains the single point of contact on behalf of all guests at all times and is liable for all payments, guarantees and communications on behalf of the Group.

4) Is my Payment Safe?

In accordance with "The Package Travel and Linked Travel Arrangements Regulations 2018" Motorbike Tours Ltd holds comprehensive Tour Operator's Liability Insurance.

5) Risk and Responsibility

Your participation in a trip is entirely at your own risk. We are NOT responsible or liable for any injuries you may suffer, fatal or otherwise. Also, we are NOT responsible for any loss or damage to your property, including your motorcycle, irrespective of how any damage may have been caused. If you damage a motorcycle that we have provided, we reserve the right to charge you for replacement parts to damaged items.

You are expected to hold a level of competency and an ability to fully control your motorcycle at all times. You are expected to ride in a courteous and safe manner in respect to your fellow riders and road users. If we feel you are not riding in a safe and courteous manner and putting other members of the group or yourself at risk we reserve the right to ask you to leave the tour group and ride alone.

We request that you inform us of any pre-existing medical conditions, special dietary requirements or other allergies and any treatment/medication that you may need or carry for these conditions so that in the event of an unfortunate recurrence or episode we are able to obtain appropriate medical assistance for you as soon as possible. Any such information will be treated with the utmost sensitivity. Non-disclosure may result in termination of our contract/trip with us you without redress or compensation or refund being paid.

When in the EU you must carry a EHIC (European Health Insurance Card) (available free from Post Offices or Online). This gives you basic medical cover free within the EU but in the event of a serious illness or accident does not cover repatriation costs. Most hospitals outside the UK will not treat you if you don’t have an EHIC Card.

You the customer agree to have suitable personal, medical, cancellation, travel and breakdown insurance in effect for the duration of your trip, which covers repatriation for you and your motorcycle as detailed on your confirmation booking form. If you cancel or divert from any motorcycle / event / tour before the end date you are liable for your own claim against your own insurance in any circumstance including but not limited to illness, accident or death.

You are to ensure you settle any additional hotel costs not included in the tour price before you depart the hotel (minibars etc). If you don’t settle your hotel bill for additional services, Motorbike Tours Ltd will charge £75.00 admin fee in addition to any unsettled costs. If any unsettled costs are not paid within 30 days of our invoice the debt will be passed to our debt collectors and any further costs will be borne by you.

7) Zero Tolerance Policy

We operate a "zero tolerance" policy in regards to violent and abusive conduct towards our staff, guides and customers. A violent and aggressive incident is "any incident in which a person is abused, threatened or assaulted. This can include verbal abuse or threats as well as physical attacks."

Violence can be physical, or non-physical including threats, abusive behaviour and language (verbal and written), escalating agitation and intimidating body language.

We encourage all staff, guides and customers to report violent and aggressive incidents, if they unfortunately occur, to the Director(s) of the company.

The Director(s) will contact the customer(s) involved via e-mail and inform them that violent and aggressive conduct is not tolerated. If the incident happens on tour and depending on the severity of the incident the customer will be told to leave the tour.

8) Drug Policy

We have a "zero tolerance" policy in regards to illegal and/or controlled recreational drug use on tour. It can put the whole group at risk and in some countries, the entire group could be detained. If a customer is found in possession of or under the influence of an illegal or controlled recreational drug, they will be told to leave the tour.

9) Insurances

Motorcycle - It is your responsibility to have the correct Motorcycle (Vehicle) Insurance – please remember to inform your insurance company of your intent to travel in Europe. Note, Moroccan insurance is arranged at the border and is in a third party capacity only.
Travel - It is your responsibility to organise Travel Insurance for yourself / passenger.
Medical - The minimum requirement for residents of the UK is a Global Health Insurance Card (GHIC). For our worldwide tours you require full medical and repatriation insurance which covers you whilst riding a motorcycle over 125cc. We are not responsible for paying any medical or repatriation costs that you may incur whilst on one of our tours.

For non-European / non-UK residents, please consult your travel insurance provider.

10) Cancellations

If a tour has to be cancelled due to Coronavirus travel restrictions and/or Foreign and Commonwealth Office (FCO) advise against travel to relevant countries we will offer a full refund of all monies paid. The full refund will be made within 14 days of our notifying you of the cancellation.
If we cancel a tour due to circumstances outside our control such as insufficient participants on a tour, etc you will receive a full refund. The minimum number of participants required for a tour is 2-4 motorcycles depending on the trip. The full refund will be made within 14 days of our notifying you of the cancellation.
If you cancel your trip, you will be entitled to a refund for each customer within the following time constraints.

+70 days to departure. 100% refund subject to £75 admin fee.
60 - 70 days to departure. 50% refund subject to £75 admin fee.
Less than 60 days to departure. No refund. No admin fee.

Note. Some tours have differing cancellation policies. See individual policy attached to the booking page.

11) Tour Date Amendment Requests

Please make sure that you when you book a tour with us, you book the correct tour and date. If you wish to change the date of your tour, we will try and facilitate this request subject to availability on the revised date. However, there will be a £75 charge to cover our administration and restocking costs. The £75 fee will be payable at time of transfer.

12) Detailed Changes

While we will do our very best to provide the services we describe, we also reserve the right to make changes to our advertised tours/prices/itineraries/tour schedules when considered appropriate. Such changes can include, but are not limited to; Accommodation problems, Industrial Action, Acts of God, Civil Unrest, Changes To Cross Border Travel, Weather Conditions. Wherever possible you will be notified of any such changes via email.

13) Eurotunnel Crossings and Ferry Crossings

We reserve the right to use alternative Ferry Channel crossings as and when required. Our normal channel crossing will be via Euro-Tunnel or Brittany Ferries from Portsmouth to Santander/Bilbao (unless specified), but on occasions where there is lack of availability of crossings for Tour Operators we will use an alternative Ferry company.

14) Delays

We are not responsible for any delays to your journey, prior to you joining the trip at our departure point. It will be your responsibility to make and pay for any alternative arrangements for travel and accommodation.

15) Your Motorcycle and Relevant Vehicle Documentation

It is your responsibility to ensure that your motorcycle is in a roadworthy condition for the tour you are going to undertake. Tyres and brake pads should be checked and they should have enough wear left to complete the tour and any onward journey you need to make. On all our European tours (including Moroccan tours through Spain), it is mandatory that you have an appropriate level of European breakdown cover which will enable both you and your motorcycle to be repatriated from Spain. It is not Motorbike Tours Ltd t/a Moto Travel Dude's responsibility to repatriate you in case of motorcycle breakdown or accident.

For Moroccan tours, there is no national breakdown cover available. Whilst the tour guide will assist in finding a local garage, it will be your responsibility to cover costs for any repairs. Additionally, there is no national recovery available. The tour guide will assist in finding a local recovery company to bring your motorbike back to port, where once in Europe it is covered under your European breakdown cover. It will be your responsibility to cover costs for any recovery in Morocco (usually not more than £250).

You must bring the appropriate documentation relating to your motorcycle with you. The local police do perform stop checks and you will be expected to provide the following documentation:

V5 Ownership document (original)
Valid MOT certificate
Drivers license
Certificate of insurance
Passport
Relevant ETIAS documentation (tbc)

16) Sidecars and trikes

Tours advertised here are for motorcycles only. Please contact us if your motorbike has a sidecar or 3 wheels! You're still welcome but we will have to make allowances for parking etc and it may effect ferry prices.

17) Your responsibility to yourself and other tour members.

You are expected to ride in a courteous manner, in respect of other road users, and especially the other members of the tour. This is a group event and as such you, as a member of the group, have some responsibility towards other group members. If you look after them they will look after you. On our tours and in the true spirit of motorcycling there is no room for selfish actions.

We expect you to ride safely at all times, and it is your responsibility to be individually aware of the prevailing speed limits, road signs and rules of the road etc for the particular country you are travelling in.

All riders must be in possession of a full and valid license for the class of machine they are using for the country they are visiting. We will advise you to obtain an International Driving Permit/License if necessary; this can be obtained from most major post offices.

We only accept motorcycles that are insured, road legal and with visible/legal registration plates. Bikes should be in good condition with a current MOT. Each participant is responsible for their motorcycle in regards to care and use and for the conformity of it with the laws in force for each country visited on your specific tour. In the case of mechanical breakdown whilst riding your own Motorcycle you are responsible for recovery/repatriation and or repair of the motorcycle. All riders with pillion are responsible for their pillions safety.

Motorcycle Insurance: Each participant must be in possession of valid insurance for their vehicle, for themselves (and their pillion), including valid repatriation insurance for the vehicle and for themselves (and their pillion), where applicable. Any incident or accident that involves a participant (or their pillion) will not be accepted as the responsibility of Motorbike Tours Ltd unless a Motorbike Tours Ltd employee is directly involved and responsible for the incident.

When booking a tour we assume that the participant (and pillion if applicable) will have read the Tour Itinerary and will be fully aware of the route, destinations and the approximate mileages for each day. It is the responsibility of the customer to assess their own ability and stamina for the tour and to have made the judgement that it is an appropriate tour for them to undertake. We cannot be held responsible if the customer is out of their comfort zone in regards to the difficulty of the tour.

18) The option of not riding in a Group.

Our guides are always happy to guide whoever wants to be guided. However, we appreciate that we are all different. In each group there will always be a range of experience and abilities. Also, we realse that customers wish to do different things whilst on tour. Some in the group may not like riding in a group, may want longer or more frequent coffee stops, longer lunch breaks, want to get to hotel earlier or stop off and visit a point of interest. There is no problem with any of this but as I am sure you can imagine it is often impossible for the Guide to meet all these competing needs should they occur on a tour. The guide will always be guided by the majority wishes of the group. As such if you wish to take a longer lunch break on one day, want to get to the hotel earlier, spend longer at a point of interest etc, then we ask that you let the guide know that you will be making your own way to hotel. We have absolutely no problem with clients doing their own thing but would expect the client to communicate their intentions to the guide. The guide may well have some useful tips on where to stay or what to see.

19) ETIAS - European Travel Information and Authorisation System

At some point in 2025/2026, the EU will be rolling out their Entry/Exit System and with that a fee (approximately €7) that may need to be applied for in advance. It is currently unknown exactly when this will start.

https://www.gov.uk/guidance/eu-entryexit-system

It is your responsibility to ensure you have the correct paperwork / permissions to travel abroad.

20) Legal Agreement.

These terms and conditions, together with our privacy policy, constitute the entire agreement between you the end user / customer and us Motorbike Tours Ltd t/a Moto Travel Dude in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

Debt Recovery: Any debt’s or money owed to Motorbike Tours Ltd by you for none payment of goods or services are handed over to our debt recovery service to recover any money you owe. You will be liable for the recovery charges imposed by our agency from the original action date.

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses, including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

Where Motorbike Tours Ltd is required to pay you compensation, whether as provided in these Agency Terms or otherwise, Motorbike Tours Ltd liability to pay compensation shall be limited in all circumstances to an absolute aggregate maximum liability of the total price paid by you for the specific bookings related to any given complaint.

These terms and conditions are governed by and construed in accordance with English Law, any disputes relating to the event program offered to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.

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